Technical Support Representative II
Position:
Executive Web Hosting is seeking a dedicated and motivated employee for a career in customer service / technical support that is wanting to work with Indiana's leading web host and wishing to provide exceptional customer service on a consistent basis. Executive Web Hosting currently has an opening on the night shift in its Heltonville, Indiana location.
Job Description:
- Front line support via live chat and telephone.
- Troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
To Apply:
Sorry. This position has been filled.
