Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Search
Categories
Form Mail (3) |
Mail Lists (2) |
Mobile Mail (2) |
Web Mail (3) |
Articles
421 Unexpected failureIf you are trying to send emails and get a message like: 421, response: Unexpected failure,...
Views: 107
451 error while writing spool fileThis message indicates that your email is not configured properly. Please double check you are...
Views: 417
550 errorThis error indicates an inability to send emails. There are many reasons for a 550 error. 550...
Views: 111
BoxTrapperBox Trapper returns a confirmation email to senders, who must reply before their email is...
Views: 106
Can I get a copy of my Email Logs?We can provide you email logs based on your domain name. Please contact Executive Web Hosting via...
Views: 249
Can I get a dedicated IP to avoid server blacklisting?With shared hosting, there are other people using your mail server. This means that one spammer...
Views: 103
Default Address, CatchallWhat is the default address? It is a catchall mailbox that receives all emails written to a...
Views: 120
Does your e-mail client suddenly claim your password is wrong even though you have not changed any settings?All of our shared servers have a 60 check per hour limit. If you hit this limit in any hour...
Views: 105
Email / Phone Client SettingsEmail settings for an Email Client (Outlook, Eudora, MAC mail etc.): Incoming mail server:...
Views: 111
Email AttachmentsWEBMAIL In cPanel webmail (Horde & SquirrelMail), this attachment limit is 50 MB. In other...
Views: 109
Email forwarderEmail forwarders send a copy of emails and keep an original. You can setup multiple forwarders to...
Views: 108
Email returned, Blacklisted or Rejected by RecipientNote: We can only fix this if the block is against the entire server. If the block is...
Views: 110
Email TroubleshootingEmail Troubleshooting to get your mail working: Email Troubleshooting Make sure your user...
Views: 105
Error : Dictionary AttackDictionary Attack A method often used by spammers. They send various emails or passwords to a...
Views: 113
Extra FoldersIf you are seeing extra folders in webmail which you do not want, then please unsubscribe those...
Views: 126
How do I access my email through cPanel?There are several ways to read your email. Normally, users will go to your domain...
Views: 103
How do I access my spam folder?If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin,...
Views: 130
How do I add/remove an e-mail account?By default, cPanel comes with 1 primary email account. I strongly recommend not to use this email...
Views: 122
How do I change my sites MX record to point mail to another server or domain?If you wish to just point it to another domain do the following: Log into your Cpanel....
Views: 111
How do I change the password of an e-mail account?I recommend to change your password at least once a month. To do so, please do the following:...
Views: 107
How do I configure an e-mail account in Outlook Express?If you have an email account set up on the server, you may want to configure Outlook or Outlook...
Views: 116
How do I create an autoresponder?Autoresponder returns a predefined message to anyone who writes to an email address of your...
Views: 102
How do I create email accounts?To create an email account: Login to cPanel and click Email Accounts. Fill in the name you...
Views: 105
How do I create/delete an email forwarder?A forwarder is important when you want a copy of an email to be sent to another e-mail address...
Views: 108
How do I delete all emails in an account?If you want to remove ALL messages from an email box, simply delete and recreate the email...
Views: 114
How do I log into Webmail?Webmail is a great feature offered by cPanel. You can access email from any PC connected to the...
Views: 97
How do I set the catch-all email address?Be careful when you set up a default address. This is due to possibly becoming a victim of...
Views: 101
How do I use POP3 or IMAP with SSL?You must replace your normal mail.domain.com with the secure server name. Please contact...
Views: 103
How do I use Spam Assassin?Spam Assassin is a great anti-spam tool. We recommend to activate it as soon as you create an...
Views: 116
I can receive emails but not send.If you aren't able to send this usually means one thing. Your internet provider is blocking you...
Views: 109
I can send emails but not receive.Either your domain is over quota, or your e-mail address itself is over quota. You will need to...
Views: 108
I changed my MX record and I am not receiving any email at my mail server.If you ever send mail from any site that is on the same server where your site is hosted, your...
Views: 100
I'm getting lots of return messages (spoof).Notice: Executive Web Hosting automatically creates a SPF record for all customers. If you are...
Views: 104
Internal Email is not being receivedIf you cannot receive mail from yourself (say, from a form, or from a subaccount), but can...
Views: 106
Mac Mail SetupOpen up Mail.app and press Command+Comma to invoke the Preferences window. Switch to the...
Views: 118
Missing folders after converting to maildirIf you come from a host who does not use maildir, we must convert your email. Once the...
Views: 102
Outlook Error Codes0x800CCC65 -- This error code is indicative that a local firewall such as Zone Alarm or...
Views: 120
Outlook is malfunctioning.If a message is stuck in the Outbox, please go to File and choose Work Offline. Close Outlook and...
Views: 111
POP vs IMAP?IMAP4 is an especially convenient method of delivery for those who use multiple computers and...
Views: 111
SMTP timeouts on localhost.Trying to use sendmail with a script? Many of our customers use Joomla, and there is an option...
Views: 124
Too many SMTP connections?We limit 25 connections per your IP address. If you are getting this error, then too many...
Views: 102
What do I put for incoming and outgoing mail servers?For both incoming and outgoing mail servers, put mail.yourdomain.com. The incoming port number is...
Views: 100
What will happen to my undeliverable emails?If the receiving server, domain, or mailbox name does not exist, then you will receive a...
Views: 109
Why won't my email address work?Make sure you set it up exactly by looking at the Outlook tutorial. Make sure your user name...
Views: 107
Powered by WHMCompleteSolution

