Knowledgebase

Outlook is malfunctioning.

If a message is stuck in the Outbox, please go to File and choose Work Offline. Close Outlook and reopen it. Now you can delete the email. This usually happens to emails with attachments.

If Outlook is not downloading all of your messages, and your quota is good, then you may have other mail programs (like a Blackberry) downloading the emails and removing them from the server.

If Outlook is downloading multiple copies of your messages, then most likely your Outlook program is broken. I suggest downloading a new copy to install, or there may be a patch provided by Microsoft.

If Outlook is trying to download a message, but gets stuck, then the message is probably too large or has a large attachment. I suggest you delete the message using webmail and try again.

Help pages: Mail setup for Outlook and Thunderbird, and a mail troubleshooting guide.



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